Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: May 2026
1. Introduction
LIVARA CARE PTY LTD (ABN 31 689 655 025) is committed to protecting the privacy of our clients, their families, employees, and all individuals who interact with our services. As a registered NDIS provider (Provider Number: 405 352 2740), we comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and NDIS Quality and Safeguards Commission requirements.
2. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, date of birth, address, contact information
- NDIS Information: NDIS number, plan details, funding information
- Health Information: Medical history, disability information, care requirements
- Emergency Contacts: Names and contact details of family members or guardians
- Service Records: Timesheets, incident reports, progress notes
- Payment Information: Bank details for invoice processing (where applicable)
3. How We Collect Information
We collect personal information through:
- Direct communication with you or your authorised representative
- NDIS portal and related systems
- Referrals from healthcare professionals, support coordinators, or plan managers
- Service agreements and intake forms
- Our website contact forms and inquiries
- During the provision of disability support services
4. Purpose of Collection
We collect personal information to:
- Provide disability support services under the NDIS
- Develop and implement individualised support plans
- Comply with NDIS reporting and quality assurance requirements
- Ensure the health, safety, and wellbeing of our clients
- Process payments and manage NDIS funding
- Communicate with you, your family, and other service providers
- Meet our legal and regulatory obligations
5. Information Sharing and Disclosure
We only share your personal information when necessary and with appropriate consent:
- NDIS Commission: As required for registration and compliance monitoring
- Healthcare Providers: With your consent for coordinated care
- Support Coordinators/Plan Managers: For service coordination and payment
- Emergency Services: When there is a serious risk to health or safety
- Legal Requirements: When required by law or court order
We do not sell, rent, or trade your personal information to third parties.
6. Data Security
We implement appropriate security measures to protect your personal information:
- Secure electronic record-keeping systems with encrypted storage
- Restricted access to personal information (need-to-know basis)
- Regular staff training on privacy and confidentiality
- Password protection and multi-factor authentication
- Physical security measures for paper records
- Regular security audits and risk assessments
7. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. NDIS records are retained in accordance with NDIS Commission requirements (typically 7 years after service completion).
8. Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of information (where legally permissible)
- Make a complaint about privacy breaches
- Request restriction on how we use your information
To exercise these rights, contact our Privacy Officer at info@livaracare.com.au or call +61 452 488 576.
9. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve user experience and analyse website traffic. We use Google Analytics and may use other third-party services. You can control cookies through your browser settings.
10. Complaints
If you believe we have breached your privacy rights, please contact us immediately. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.