How do I make a complaint about Livara Care NDIS services?

You can submit a complaint using our online form on this page, call us on (02) 9025 9680, or email complaints@livara.com.au. We respond to all complaints within 5 business days, or 24 hours for urgent matters.

Can I contact the NDIS Commission about a complaint?

Yes. If you are not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or visit ndiscommission.gov.au. The Commission handles complaints about NDIS providers across Australia.

What types of complaints can I submit?

You can submit complaints about quality of support, staff conduct, safety concerns, communication issues, billing or invoicing, privacy breaches, or any other concern related to Livara Care services.

Is my complaint confidential?

Yes. All complaints are handled confidentially and stored securely. Only authorised Livara Care management staff have access to complaint information. Your personal information is protected under our Privacy Policy and NDIS privacy requirements.

How long does it take to resolve a complaint?

We acknowledge all complaints within 1 business day. Normal complaints are resolved within 5 business days. Urgent complaints involving safety or harm are addressed within 24 hours and may be escalated to the NDIS Commission if required.

NDIS Complaints & Feedback Form

We value your feedback. If you have concerns about Livara Care NDIS services, please let us know so we can make things right. We respond within 5 business days.

Your rights: You can also contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544.

Other Ways to Contact Us

Phone

(02) 9025 9680
Mon-Fri 8am-6pm

Email

info@livaracare.com.au
Response within 24 hours

NDIS Commission

1800 035 544
External escalation

External Support: If you're not satisfied with our response, you can contact theNDIS Quality and Safeguards Commission at 1800 035 544.

Frequently Asked Questions

You can submit a complaint using our online form on this page, call us on (02) 9025 9680, or email info@livaracare.com.au. We respond to all complaints within 5 business days, or 24 hours for urgent matters.