NDIS Guide & Frequently Asked Questions

Everything you need to know about the National Disability Insurance Scheme in Sydney β€” from eligibility and funding to choosing the right NDIS provider for your needs.

Last updated: May 2025 | Reading time: 8 minutes
This guide is for informational purposes. For personalised NDIS advice, contact Livara Care or visit ndis.gov.au.

What is the NDIS and how does it work in NSW?

The National Disability Insurance Scheme (NDIS) is an Australian government program that provides funding for people with permanent and significant disabilities. In NSW, eligible participants receive an NDIS plan that outlines their goals and funding for supports and services like daily living assistance, personal care, community participation, and supported independent living.

How long does NDIS plan approval take in 2025?

NDIS plan approval typically takes 3 to 12 months from initial application. For children under 7, the Early Childhood Early Intervention (ECEI) pathway is usually faster. Complex cases or incomplete documentation can extend processing time. Contact Livara Care for guidance through the application process.

What are the 3 levels of NDIS support coordination?

NDIS Support Coordination has three levels: Level 1 (Support Connection) helps you understand your plan and connect with providers. Level 2 (Coordination of Supports) builds your capacity to manage supports independently. Level 3 (Specialist Support Coordination) is for participants with complex needs requiring specialist oversight. Livara Care provides Level 1 Support Coordination.

Can I use NDIS funding for domestic assistance and travel?

Yes, NDIS Core Supports funding can cover domestic assistance such as cleaning, laundry, meal preparation, and household maintenance. Transport and travel assistance for appointments, community access, and daily errands can also be funded under your NDIS plan if they relate to your disability-related needs and goals.

What is the difference between SIL and SDA under NDIS?

Supported Independent Living (SIL) provides daily support for participants living in shared accommodation, covering tasks like cooking, cleaning, and personal care. Specialist Disability Accommodation (SDA) refers to the physical housing itself, designed for people with extreme functional impairment or high support needs. You can receive both SIL and SDA funding in your plan.

How do I find a registered NDIS provider in Western Sydney?

To find a registered NDIS provider in Western Sydney, use the NDIS Provider Finder at ndis.gov.au, search by location and service type, or ask your support coordinator for recommendations. Livara Care is a registered NDIS provider serving Blacktown, Parramatta, Campbelltown, Liverpool, and all Western Sydney suburbs with daily living support, personal care, and community participation services.

What does NDIS Core Supports funding cover?

NDIS Core Supports funding covers everyday activities and services essential to daily life. This includes assistance with daily living (personal care, meal prep, cleaning), consumables (continence products, low-cost assistive technology), social and community participation (outings, groups, transport), and transport for accessing services and community activities.

How much does an NDIS support worker cost per hour?

NDIS support worker hourly rates follow the NDIS Pricing Arrangements and Price Limits set by the NDIA. As of 2024-2025, standard weekday rates for assistance with daily life are approximately $62.69 per hour, with higher rates for weekends, public holidays, and complex care. Self-managed participants may negotiate rates below the NDIS price guide.

Who qualifies for NDIS in NSW?

To qualify for NDIS in NSW, you must be under 65 years old, an Australian citizen or permanent resident, and have a permanent and significant disability that substantially impacts your ability to perform everyday activities. Children under 7 may qualify through the Early Childhood Early Intervention (ECEI) pathway with developmental delays.

What areas does the NDIS cover in Greater Sydney?

The NDIS covers all of Greater Sydney including The Hills District, Blacktown, Parramatta, Campbelltown, Liverpool, Bankstown, Penrith, Ryde, Strathfield, Burwood, and surrounding suburbs. Registered NDIS providers like Livara Care can deliver services anywhere in the Greater Sydney region, and many providers also service regional NSW.

What is the difference between plan-managed and NDIA-managed NDIS funding?

NDIA-managed means the National Disability Insurance Agency pays providers directly and you can only use registered NDIS providers. Plan-managed means a plan manager handles your invoices and payments, giving you access to both registered and unregistered providers with more flexibility. Self-managed gives you the most control, allowing you to negotiate prices and hire support workers directly.

Can I change my NDIS support worker if we are not a good match?

Yes, participant choice is a fundamental principle of the NDIS. If your support worker is not the right fit, you can request a change from your provider at any time. A good NDIS provider will prioritise matching you with someone whose skills, personality, and approach align with your needs and preferences at no additional cost.

What is NDIS respite care and who is eligible?

NDIS respite care provides short-term relief for carers and families of people with disabilities. It can be delivered in-home, at a centre, or in a short-term accommodation setting. Eligibility depends on your NDIS plan goals and whether respite support aligns with your disability-related needs. Talk to your planner about including respite in your Core Supports or Capacity Building budgets.

How do I prepare for my NDIS plan review meeting?

To prepare for your NDIS plan review, collect evidence of progress toward your goals, gather reports from therapists and support workers, document any unmet needs or new goals, and list the supports that worked well and those that did not. Bring a support person if needed, and be ready to explain how your current funding has helped you achieve outcomes.

What should I look for when choosing an NDIS provider in Sydney?

When choosing an NDIS provider in Sydney, check that they are registered with the NDIS Quality and Safeguards Commission, verify their NDIS provider number, read Google reviews, ask about worker screening and qualifications, confirm they service your suburb, and ensure they offer the specific supports you need such as personal care, community access, or supported independent living. Livara Care is a registered NDIS provider in Sydney with Provider Number 405 352 2740 β€” verify our registration here.

Still have questions?

Our NDIS specialists are here to help you navigate your plan and find the right supports.

πŸ“ž Call +61 452 488 576