Frequently Asked Questions

Livara Care is a registered NDIS provider in Sydney delivering a comprehensive range of disability support services. Our core services include NDIS support workers, personal care (assistance with showering, dressing, grooming, and medication), community participation (accessing social activities, community events, and recreational programs), supported independent living (SIL), respite care, in-home support, hospital discharge support, transport assistance, daily living skills development, high intensity support for participants with complex medical needs, and multicultural support in languages including Arabic, Hindi, Punjabi, Mandarin, Vietnamese, Korean, and Tamil. We service 127 suburbs across Greater Sydney including The Hills District, Western Sydney, South Western Sydney, Macarthur, Inner West, Northern Sydney, and the Hawkesbury Region. View our NDIS services

Yes. Livara Care Pty Ltd (ABN 31 689 655 025) is a fully registered NDIS provider with the NDIS Quality and Safeguards Commission. Our NDIS Provider Number is 405 352 2740. You can verify our registration on the official NDIS Provider Register at ndis.gov.au. Being a registered provider means we meet all NDIS Practice Standards, our workers hold valid NDIS Worker Screening Checks, and we are subject to regular audits and compliance checks by the Commission.

Livara Care provides NDIS disability support services across 127 suburbs in Greater Sydney, including The Hills District (Castle Hill, Baulkham Hills, Kellyville, Rouse Hill, Cherrybrook, Dural), Western Sydney (Blacktown, Mount Druitt, Seven Hills, Plumpton, Riverstone), South Western Sydney (Liverpool, Casula, Ingleburn, Prestons, Moorebank), Macarthur (Campbelltown, Bradbury, Eagle Vale, Rosemeadow), Inner West (Strathfield, Burwood, Ashfield, Croydon, Five Dock), Northern Sydney (Hornsby, Chatswood, Lane Cove, North Sydney, Willoughby), and the Hawkesbury Region (Windsor, South Windsor, Kurrajong, Grose Vale). Contact us to confirm availability in your specific suburb. View all locations

We respond to all enquiries within 2 business hours during office hours (Monday to Friday 9:00 AM to 5:00 PM, Saturday 9:00 AM to 12:00 PM). After an initial consultation and needs assessment, standard supports can typically commence within 24 to 48 hours. For complex or high-intensity supports, additional planning time may be required to ensure we match you with the right support worker and develop an appropriate care plan. For urgent needs such as hospital discharge or carer breakdown, we can sometimes arrange same-day support depending on worker availability. Contact us now

Switching to Livara Care is straightforward. There is no formal transfer process with the NDIS — you simply choose Livara Care as your new provider and sign a service agreement with us. Here is what to expect: (1) Contact us by phone, email, or our online referral form. (2) We schedule a free consultation to understand your needs, goals, and preferences. (3) We review your current NDIS plan and discuss the supports you want. (4) We complete a needs assessment and match you with suitable support workers. (5) We develop a service agreement and begin support. You do not need to notify your current provider — you simply stop using their services. However, we recommend checking your current service agreement for any notice periods. Complete our referral form

Absolutely. Participant choice and control is central to our approach at Livara Care. If you feel your current support worker is not the right fit — whether due to personality, skills, language, or any other reason — simply contact your care coordinator and we will arrange a different support worker at no extra cost and with no penalties. We want you to feel comfortable and confident with your support team, and we will work with you to find the right match.

Yes, you will sign a service agreement with Livara Care. This document outlines the services we will provide, the schedule, pricing (in line with the NDIS Price Guide), and your rights and responsibilities. Our service agreements are written in clear, plain language with no hidden clauses or lock-in contracts. You can request changes to your service agreement at any time, and you can end the agreement with notice if your needs change.

To apply for NDIS support in NSW, follow these steps: (1) Visit ndis.gov.au and complete the Access Request Form, or call the NDIS on 1800 800 110. (2) You will need to provide evidence of your disability, age (under 65), and residency status. (3) If your access request is approved, you will be contacted by a Local Area Coordinator (LAC) or NDIS planner to develop your NDIS plan. (4) Once your plan is approved, you can choose Livara Care as your registered NDIS provider. We can help you understand your plan and get started with support. If you are already NDIS-approved and looking for a provider, contact us directly.

The NDIS Quality and Safeguards Commission is an independent government agency that regulates NDIS providers to ensure they deliver safe, quality services. The Commission sets the NDIS Practice Standards and Code of Conduct, handles complaints about NDIS providers, manages the NDIS Worker Screening Check process, and can take action against providers who breach standards. Livara Care is registered with the Commission and adheres to all NDIS Practice Standards and the NDIS Code of Conduct. You can contact the Commission on 1800 035 544 if you have concerns about any NDIS provider.

A registered NDIS provider has been formally assessed and approved by the NDIS Quality and Safeguards Commission. Registered providers must meet NDIS Practice Standards, undergo regular audits, ensure workers hold NDIS Worker Screening Checks, and comply with the NDIS Code of Conduct. An unregistered provider has not gone through this process. Participants with NDIA-managed plans can only use registered providers. Participants with plan-managed or self-managed plans can use both registered and unregistered providers. Livara Care is a fully registered NDIS provider, which means we can work with all NDIS participants regardless of how their plan is managed.

Supported Independent Living (SIL) is an NDIS-funded support that helps participants live as independently as possible in their own home or shared accommodation. SIL includes assistance with daily tasks such as personal care, meal preparation, household chores, medication management, and developing independent living skills. Livara Care provides SIL support across Sydney, with support workers who can assist participants in their own homes or in shared living arrangements. The level of support is tailored to each participant's needs and goals as outlined in their NDIS plan. Learn more about SIL

Yes. Livara Care actively recruits support workers from diverse cultural and linguistic backgrounds across Sydney. We match participants with workers who speak their preferred language and understand their cultural context. Our team includes support workers who speak Arabic, Hindi, Punjabi, Urdu, Mandarin, Cantonese, Vietnamese, Korean, Tamil, Tagalog, and more. We understand that cultural compatibility is essential for building trust and delivering effective disability support, particularly for participants and families who feel more comfortable communicating in their first language. Learn about our multicultural support

Yes. Livara Care provides NDIS-funded respite care to give families and primary carers a break while ensuring participants continue to receive quality support. Respite care can be provided in the participant's home, in the community, or as short-term accommodation. It can range from a few hours to several days, depending on the needs of the participant and their family. Respite care includes assistance with personal care, meals, medication, community access, and social activities. This service is particularly valuable for carers who need time to attend appointments, rest, or spend time with other family members. Learn about respite care

Yes. Community participation is a core part of our NDIS services. We support participants to access community activities including visits to local parks, shopping centres, libraries, community centres, sporting events, social groups, and recreational programs. Our support workers are familiar with local amenities across Sydney and can help participants build confidence, develop social skills, and maintain meaningful community connections. We tailor community participation activities to each participant's interests, goals, and NDIS plan objectives. Learn about community participation

NDIS support costs are set by the National Disability Insurance Agency (NDIA) through the NDIS Price Guide. As a registered NDIS provider, Livara Care charges within the limits set by the Price Guide. The cost depends on the type of support, the time of day (weekday, evening, weekend, or public holiday), and the intensity of support required. Standard weekday support is charged at the rate specified in the current NDIS Price Guide. We provide transparent, itemised invoicing so you always know exactly what is being charged. Participants do not pay out-of-pocket — costs are claimed directly from their NDIS plan.

Yes. Livara Care can assist with plan management and support coordination. Plan management involves managing the financial aspects of your NDIS plan, including paying providers, tracking your budget, and ensuring claims are processed correctly. Support coordination helps you understand and implement your NDIS plan, connect with service providers, and build your capacity to manage your own supports over time. Contact us to discuss whether plan management or support coordination is included in your NDIS plan.

We understand that needs do not always fit within standard business hours. While our standard office hours are Monday to Friday 9:00 AM to 5:00 PM and Saturday 9:00 AM to 12:00 PM, Livara Care provides after-hours support arrangements for existing participants with approved high-intensity or complex care needs. For urgent situations outside business hours, existing clients and families can contact our after-hours line. We maintain an on-call roster of experienced support workers who can respond to urgent situations including hospital admissions, falls, medication concerns, and carer breakdown.

For life-threatening emergencies, always call 000 immediately. Our after-hours support is designed to complement, not replace, emergency medical services. We coordinate closely with hospitals, GPs, and allied health professionals across Sydney including Westmead Hospital, Blacktown Hospital, Liverpool Hospital, Campbelltown Hospital, and Hornsby Ku-ring-gai Hospital to ensure participants receive appropriate medical care and continuity of support.